Have questions about GO? Find answers to some of our most commonly asked questions.
Are animals allowed on trains and buses?
They are but they must travel in an enclosed and secure container that won’t inconvenience other customers. Service animals must wear a vest and have identification from an accredited training organization.
Can I bring luggage on a train or bus?
We cannot accommodate large amounts of luggage; however, during non-rush hour service, you can bring whatever luggage you are able to carry on.
Can I bring a stroller on a train or bus?
If you bring a stroller on, please use one that can be easily folded and stowed instead of a bulkier type or a wagon.
You’re welcome to board the accessibility coach with your stroller using the ramp. However, priority seating is for persons with disabilities.
Can I bring a bicycle on a train or bus?
Yes. Learn more about traveling with a bicycle on GO.
Are in-line skates or skateboards allowed on GO?
Yes they are, but please carry them. For safety reasons, in-line skating or skateboarding is not allowed on GO property—including stations, terminals, parking lots, or on buses and trains.
Where can I buy a PRESTO card?
PRESTO cards are available at all GO stations, select ticket vending machines, and at Union Station. You can also buy online at prestocard.ca; at participating local transit agencies; and at select locations of Shoppers Drug Mart.
What is the GO Train Service Guarantee?
We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip.
Some conditions apply. Please visit Service Guarantee for more information.
Can I be reimbursed for a lost ticket or PRESTO card?
Unfortunately, we cannot reimburse for lost or stolen tickets.
If your PRESTO card is lost or stolen, please visit PRESTOCARD.ca to find out what to do.
Are interpretive services available?
Yes, our station attendants can help with translations through an interpretive phone service.
Cherchez-vous des renseignements en français?
Des renseignements par téléphone sont disponibles 24 heures sur 24. Votre appel sera transmis à un(e) agent(e) qui peut vous offrir des services en français à l’aide d’un service d'interprétation.
Appels locaux, région de Toronto: 416.869.3200
Appels interurbains sans frais: 1.888.GET ON GO (438.6646)
Le service téléimprimeur n’est pas offert en français; veuillez composer le 711 ou le 1.800.855.0511 pour accéder au service de relais Bell.
What is the Quiet Zone?
The Quiet Zone is a designated area located on the upper level of all rush-hour GO trains.* You’ll experience all the regular comforts of travelling with us but with reduced noise.
Here are a few things to remember when you’re in the Quiet Zone:
- Short and quiet conversations are ok.
- Keep electronics including cell phones, tablets, and laptops muted.
- Ensure your headphone volume is so low others cannot hear it.
Where can I get Wi-Fi?
Free Wi-Fi is available at most GO stations and bus terminals, including Union Station.
Providing internet connectivity across our system is a key priority we continue to explore.
We are in the process of identifying potential business partners that could provide free customer Wi-Fi services on GO trains and buses. Stay tuned for more information.
Can I call a GO station?
Our stations and terminals cannot receive calls from the public. The fastest way to have your questions answered is to call our Customer Contact Centre.
Is GO Transit smoke-free?
Yes. Smoking is prohibited on all GO Transit property, including all trains and buses, stations and bus terminals, platforms (as well as Union Station), shelters, and most pedestrian areas.
However, you may smoke in outdoor parking lots, including the Kiss & Ride areas.
Thank you for respecting the health and comfort of all GO customers.