Three passengers, including a passenger using a wheelchair, chat on a train platform as a GO Train pulls into the station.

We’re committed to making our services as easy to use as possible for everyone.

With accessible trains, buses, and stations; and trained staff to help, we want customers with disabilities to be able to use our services independently or with a support person.

Watch our video about accessibility below:

Travelling with a Support Person or Service Animal

If you need to travel with a support person, they can ride with you for free.  Buy your ticket at the ticket counter and your support person can get a Support Person Ticket. If you use PRESTO, ask the station attendant at the ticket counter to put a Support Person sticker on your card.

Service animals must wear a vest and have identification from an accredited training organization when travelling on our trains and buses. All other pets must be in enclosed pet carriers.


GO Transit Accessibility Guide

Metrolinx / GO Transit Accessible Customer Service Policy for Implementation of the Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Status Report 2016

If you need a GO Transit or Metrolinx document in a different format please Contact Us or email us at